Business Operations and Systems Essay Example | Topics and Well Written Essays - 1000 words

Business Operations and Systems - Essay Example As the discussion stresses people reported horrific incidents like parcels being thrown past the main gate or dumped in a bin near the recipient’s house. The courier service companies focused severely on the operational costs that a missed mail would incur. They hardly cared about the efficient service that they should be providing to the customers. In the UK, 12% of deliveries fail during the first visit, costing the industry an estimate of ? This study highlights that opinions came flooding in, suggesting that the courier companies should develop software which could enable them to track down the customer’s current location and deliver the mail at the right time, right place and to the right person. Blackbay, a company providing services to courier firms, has developed a Smartphone application which enables the delivery firms to track the current location of its customers. This would not only enhance the ability of the courier companies to make more 'first time' deliv eries but also reduce the number of complaints from the consumers. Apart from focusing on the IT service providers, bankers and advertising agencies, the company should also focus on the logistics department, as logistics is considered to be an integral part of the company. As per a survey, the companies in the UK which performed an in-house logistics to reduce cost levels was in a saturation state compared to the companies which outsourced logistics services. Retail companies with large and complex networks had to depend on third party Logistics Company, which not only focused on delivering products on time but also aimed at providing good service.